The Miagao Water District pledges to deliver a reliable, productive and efficient service by:

 

-          providing the entire water system an adequate water pressure the whole day around-seven days a week

-          providing a water treatment facility and conducting a regular water quality test particularly on service areas of high concern reportedly to have been experiencing objectionable odor, taste, turbidity and other water quality problems

-          conducting a routine maintenance cleaning of distribution lines and impounding reservoirs

-          exploring and developing possible and feasible water sources to augment the existing water production to meet the consumption demands

-          extending pipelines networks as a component of the District’s expansion program to widen out its coverage of service area

-          continuously upgrading system facilities and equipments and maintaining them in good working condition to bring about a 100 percent reliable service output

-          performing on-site inspection of would-be concessionaire’s service line location and gathers necessary details prior to the fabrication of materials and installation of new service connections

-          giving technical advices and tips to concessionaires on how to prevent possible contamination of water supplied in their in-house system

-          conducting a required test procedure to determine the soundness of newly installed service connections to assure that leaks and loose fittings are non-existent

-           giving advices against any form of pilferages and creating awareness in safe guarding the District’s properties against any form of damages within the concessionaires’ peripheral jurisdiction

-          maintaining an emergency response plan in addressing all form of disaster that may range from natural disasters, man-made disaster, failure of equipments, and manpower and events-related disasters that may cripple the District’s operations

-          attending promptly to public or concessionaires’ complaints and reports of whatever incidental problems on the water supply  system which may effect the efficiency of the supply

-          attending courteously to customers’ concerns coming to office for service related transactions

-          observing proper decorum in an inter-agency transactions and respecting everyone’s opinion presented in a formal discussion